Have you, or someone you work with, received a letter, email or other communication from The Department of Work & Pensions (DWP) or Jobcentre Plus (JCP) that was difficult to understand, didn’t make sense or was just wrong? If so, we’d like to hear from you.
Over the last 5 years the UK benefit system has changed significantly and for some people it’s been difficult to keep up with the changes and understand what they mean. Over the last 12 months we’ve heard from concerned citizens and services who tell us that poor or confusing communication from the DWP & JCP can make it even more difficult to navigate the changing system.
As the UK Government have more changes planned we think it’s time to make the case for more accessible, understandable, Plain English communication that makes it as easy as possible for people to access and understand benefits.
To help us make the case for change we’re developing a Plain English Drive, the drive will show the negative impacts of poor communication on people and services, and demonstrate the benefits of taking a Plain English approach to benefits.
As a first step we want to find examples of the difficulties caused by poor communication, so if you have a story, experience or communication you’d like to share please get in touch with Johanna on 0141 271 2302 or email email@example.com.
All contributions will be treated in the strictest confidence.