Handling Difficult Situations
Cost: £115 members, £165 non-members
This course helps delegates become more confident in handling the difficult situations that arise when working with people in the workplace; including conflict of ideas, clashes of personalities, aggressive behaviour and cooperative behaviour. It is an interactive course with time for personal reflection, discussion and analysing case studies.
Aim
This is a practical course that helps delegates become more confident in handling difficult situations.
At the end of the course we would expect delegates to have:
- Enhanced self awareness and their role in difficult situations
- More confidence to deal with difficult situations
- An appreciation that conflict of ideas might be healthy for organisational growth
- An enhanced appreciation of others and their views of the world
- Tools and techniques to help them stay clam, communicate effectively and retain their self respect and dignity
- Win-win situation
Over view of topics
- Difficult situations...PEOPLE...including us
- Healthy Challenges
- Unhelpful approaches
- Self Knowledge
- Listening first aid
- Recognising and acknowledging feelings
- Who's fault is it anyway?
- Assertive behaviours
- Defusing situations
- Conflict Resolution
You could use your ILA Account for this course.