Effective Communication

Effective Communication
Cost: £115 members, £165 non-members

Effective communications within the workplace are dependent on both good systems and excellent interpersonal skills. People who have highly developed interpersonal skills are an asset to any organisation. They project a good image, they handle colleagues and clients well and they can positively influence the behaviours of others.

Aim:
To give delegates the confidence and skills to be an effective communicator

Training Objectives:

• To introduce the Communication Process
• To identifying useful communication practises
• To share what goes well and what goes pear shape
• To become effective in getting the message across
• To be able to chooses the appropriate medium
• To practise listening skills
• To be aware of telephone techniques that work
• To confidently use skills to defuse difficult situations

Situations/tasks that the learning from this course will be useful for:
This course is useful for anyone who has to communicate with others, either in person or on the telephone at home or at work.

Other courses/learning this course can link to?
On the GCVS Programme - Supporting & Supervising Staff and Managing People.

You could use your ILA Account for this course.