Urgent Service Updates 24/03/2020


Please see information on the right for service updates.

If you are a partner organisation looking to discuss joint working or share intelligence, please contact the Programme Manager, Gillian McCamley on 0141 271 2304 or at

If you are looking for information on which services are still operational and in what capacity or if you want to share updates on your own service, please contact the Programme Coordinator, Colin Vincent on 0141 271 2313 or at

If you need to get in touch with any of the local area teams, you’ll find their details at ‘Our Team‘.

Please note: Due to the team working in different locations, we are still completing our IT setup including call forwarding. If you are unable to reach a team member by phone, please use the e-mail addresses provided and we will respond as soon as possible.

In response to the current COVID-19 pandemic, the Community Connectors Service has altered it’s current service provision.

We’ve suspended home visits however, we will continue to provide a telephone service on various levels including welfare checks and referrals to available services.

A triage system will be in effect for all new referrals based on a traffic light system:

RED – High Risk

Clients considered to be high risk are those with long term health conditions or mobility issues where the person receives no mainstream support services and has no immediate support network to call on.

AMBER – Moderate Risk

Clients considered to be medium risk are those with long term health conditions or mobility issues where the person is dependant on a single carer and would be at risk if that person was to self isolate.

GREEN – Low Risk

Clients considered to be low risk are those with three or more friends or family members able to provide regular support. These referrals may not be suitable at this time but can be made if circumstances change.

We understand that circumstances will change as this situation evolves and clients will be escalated where additional concerns are highlighted. We would ask for patience from referring partners at this time as our staff adapt in the coming days and weeks.

Referral forms can be downloaded here and e-mailed to

Alternatively, you can call us on 0141 271 2320 to discuss any referral you intend to make or have already made.

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