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Agenda:
Welfare reform, poverty and inequality
Third Sector Support:
Campaigning, Policy & legislation, Research
Location:
Glasgow
building connections e

Do you have recent experience of supporting people through the Housing Benefit Appeals process? Have you experienced difficulties with the process? Then please let us know.

The Issue:                          

  • Housing Benefit Appeals in Glasgow seem to be taking an awful long time to go through the Reconsideration and Appeals Process – in some cases over a year.
  • Decisions that are overturned in favour of the claimant don’t always quote the legislation, which makes it difficult for Advisors to understand why the appeal has been successful.
  • The longer the appeal goes on the more precarious the claimant’s tenancy can become – resulting in stress, worry and anxiety for the tenant.

 

What We Know:             

  • This is happening in one particular area of Glasgow
  • The problem seems to be related to the complexity of the case – the more complex, the longer it takes.

 

What We Need:

  • To find out if this is a problem across the city?
  • More information on what are the implications are for services and those they are supporting?

 

What We’ll Do:

  • Build an evidence base of the issues arising across the city
  • Report the evidence to Glasgow City Council Benefit & Revenue Team & Welfare Reform Area Development Group
  • Work with Third and Public Sector Partners to identify and implement solutions
  • Report back on progress

 

If you have experience of this issue please tell us about it by completing the short questionnaire or alternatively, email johanna.speirs@gcvs.org.uk or call on 0141 332 2444.

 

 

 

 


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